Frequently Asked Questions
We currently can not offer expedited shipping for all products. It depends on many factors and is not always available. Please contact us if you want expedited shipping for your order.
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
But please keep in mind that if the items you order can’t be fitted in your PO Box, it may lead to failed delivery. This may happen if your PO Box is small or lacks space, and the items ordered are big items such as shoes or boots. In case this situation happens, please contact the shipping service quickly to resolve the issue.
Orders shipped to APO addresses are done so via DHL or UPS, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
Items fulfilled from the UK and EU are charged a 20% VAT rate.
Yes. An email will be sent to you with the tracking information once it ships. Or you can track your order directly on our website.
We’ll send an email to you with tracking information once your order ships. Or you can track your order directly on our website.
Please check tracking info and see if it was delivered. If it says delivered but you never received anything, please try:
- Searching around your neighborhood. Sometimes items are misplaced or stolen upon delivery.
- Checking if you have entered the correct shipping address.
- Contacting the shipping service. Sometimes products are delivered late and scanned delivered by mistake.
We accept Paypal, Debit and all major Credit Cards. In case of failed payment, please try a different payment method or contact us and we’ll help you resolve the issue.
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
We are an international company, using an American payment processor called Stripe. That results in some banks charging additional fees, while other banks do not. Sadly, this is outside of our control.
Additionally, we have heard that those international payments are often routed through Canada and Singapore. Some banks will ask if this is intentional, which it is. The payment will remain secure as Stripe is PCI-compliant and handles the whole payment process for us
Ordering process is simply 4 quick steps:
- Select your favorite items and add them to cart
- Enter your billing and shipping information
- Select shipping method
Immediately contact us by phone or email and our team will gladly resolve all of your concerns! Email: email@example.com
Please understand that once the item is already made or shipped, we are unable to make further change to the product or shipping information.
Enter your coupon code inside you shopping cart. Coupon code section lies between your listed items and checkout. You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)
Email us regarding all changes to an order!
We can only process cancellations for items that have not gone into production.
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information.
If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
You can always contact us at firstname.lastname@example.org to get update on your order.
In case of wrong, not as described or defected product, please send us an email with attaching photo(s) of the product and shipping package with tracking number. Once we can confirm that we sent you a wrong/defected product, you can ask for a free replacement or a full refund for your order.
If you order a product, we send the correct size but it turns out that the product doesn’t fit as well as you expected, please contact us to resolve this issue.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
I’m having issues placing an order
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