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Replacement & Return Policy
Replacement and Return Policy

We always strive to provide the best experience for our customers.

Due to the custom-made nature of each item on 84hoods, we offer replacement and refund options for most of our products. Please review the eligibility criteria for replacements and refunds below.

Eligible for Replacement:

  • Products purchased on the official 84Hoods website https://84hoods.com
  • Products are in their original, unused condition with all tags and labels intact, and free from dirt, stains, or scratches
  • Products with defects
  • Incorrect product received, products with incorrect design, or not as described
  • Products damaged during shipping

Not Eligible for Replacement:

  • Used products
  • Items got lost due to absence at the delivery address or being left at the doorstep
  • Incorrect customer-provided shipping information
  • Customer selected wrong size, color, design, etc.
  • Damages caused by the user
  • Items included in promotional or discounted programs are not eligible for return
  • Items listed in the Clearance category

How soon must I submit a replacement claim?

  • Replacement claims must be submitted within 30 days of the delivery date.

Limitation of Application:

  • Once per order

Processing Time:

  • 3-5 business days

How do I request a replacement for my order?

  • Please email us at [email protected] with your order details, and we will assist you promptly.
  • Please contact us at email [email protected] if you haven’t received tracking information. We provide tracking numbers and work with shipping services to ensure proper delivery.
  • During peak seasons like Christmas or unexpected events such as inclement weather, shipping times may be delayed.
    While we understand the frustration of delayed delivery, only shipping carriers can resolve such issues. We are not liable for shipping delays or errors in these instances.
  • If we have provided accurate tracking information and the package shows as delivered but you haven’t received it, please search around your neighborhood as it may be misplaced or stolen upon delivery.
    We are not responsible for missing packages in this scenario. You can contact the shipping carrier directly (UPS, USPS, FedEx, DHL, etc.) for assistance or to file a claim.
  • If you haven’t received a refund yet, first check your bank account. Then, contact your credit card company as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

About Us

Welcome to 84Hoods – an eCommerce brand, where you can find the most unique bags and more!

Support Time: Mon – Fri: 9AM-5PM EST

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