Replacement & Refund Policy
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement of receipt at no charge. Please be aware of the important notice below:
WHAT IS YOUR REPLACEMENT & REFUND POLICY?
Each order is custom made and printed on demand, therefore we DO NOT accept replacements/refunds except for the eligible reasons listed below.
We do not offer return in any case, we just offer replacement or refund. You do not need to return the received item.
|Reason||Eligible for refund/replacement|
|Quality Issue / Defective Item (please read “important” section)||Yes|
|Significantly different from the description or the preview shown to you||Yes|
|Damaged due to the fault of our factory or the carrier||Yes|
|Not what you ordered||Yes|
|Returned by delivery with no reason||Yes|
|Delivered but not received: No one at home and leave the product at the doorstep||No|
|Deliver failed: Receiver not available or business closed||No|
|Wrong Sizes choice by the customer||No|
We only accept replacement/refund within 7 days after delivery date. After 7 days of delivery date, even if the issue of your item is eligible for a refund/replacement, we will not accept.
Note: 84Hoods takes no responsibility for the loss, damage of goods, late delivery, because of force majeure as pandemic, earthquake, natural disaster, war and country policy.
- We DO NOT offer refunds or exchanges on CUSTOMIZED PRODUCTS or any products purchased during a sale or promotion;
- With other cases (not mentioned above) we only offer partial refund (excluding shipping fee);
- We typically DO NOT accept replacements or refunds in case of mistakes made by buyer such as:
> incorrect selection of sizes, designs, colors, etc;
> failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated exactly as same as the preview on our website) So please review your order carefully before you check out to ensure your order is correct;
- The term “Quality Issue” refers to physical damage on a product, loose, broken or deformed parts of the products that cause it to malfunction. Subjective descriptions such as “not comfortable”, “cheap”, “low quality” or “I don’t like the fit” are not eligible for a full refund or replacement by our policy, unless buyer can provide valid proof of the damage or flaws of the item. We offer partial refund for your order if you are overall not satisfied with how the product feels.
- Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
GOOD NEWS, FREE RETURNS NOW AVAILABLE ON ALL US ORDERS
Offer is available on orders from USA and only valid on categories: Crossbody bags, Tote Bags. We strongly encourage you to email us at [email protected] for returns, your satisfaction is very important to us
1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached.
2. Personalized item(s) are not eligible for return or exchange
3. Final sale item(s) are not eligible for returns or exchanges.
4. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return.
5. Please make sure you don’t include non-84Hoods items by accident in your return package. We will not be responsible for sending back those items to you.
HOW SOON DO I HAVE TO SUBMIT A CLAIM FOR A REPLACEMENT?
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the delivery date. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
To file a claim, please send us an email to [email protected] and tell us about the details:
- Order number;
- Full delivery address;
- Contact telephone number;
- Video/photo of the defective product;
- If your claim is in regards to a printing error, please include photographs of the error;
- If your claim is in regards to a print size or replacement issue, please a measuring tape, stick, or ruler in photographs of affected garments;
- If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward to our production department to investigate the problem;
Our support team will get back to you within 24 hours. Your patience will be highly appreciated. Most replacement are processed within 5 business days after we receive your claim.
Once your refund or replacement has been issued, you will receive a confirmation email. In the are case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product including shipping cost.
WHAT IF I NEVER RECEIVED MY ORDER?
Please contact us if you don’t have tracking information. We provide tracking numbers and work with shipping services to make sure shipments are done properly.
Due to peak sales seasons such as Christmas, or unexpected events such as bad weather, shipping times might get delayed. We understand the frustration of delayed delivery, but only shipping carriers can solve this problem. We are not responsible for shipping delays or errors in this case.
If we have provided correct tracking information, it means that we have shipped the order to the shipping address you gave us. If tracking shows that your package was delivered but you didn’t receive it in your mail box, please search around your neighborhood. The item could be misplaced or stolen upon delivery. We are not responsible for the missing package in this case. You may contact the shipping carrier (UPS, USPS, Fedex DHL, etc.) directly to get help or open a claim..
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.