Can I cancel my order?

• You can cancel your order within 12 hours after placing it.
• After this time frame, a cancellation fee of 10% of the order value will be applied.
  This fee is for administrative purposes. We appreciate your understanding.

Processing time

• Processing typically takes 1-3 business days.
• Please allow up to 5 days for the refunded amount to be credited back to your account.
  Please understand that this delay is attributed to the processing time of the payment provider (PayPal, Stripe, bank, etc.).

How to cancel my order?

• Please email us at [email protected] with your order details we will cancel your order and provide a full refund if possible.

Note

• To expedite the process, please provide us with your order ID or the email you used when placing your order.
  This information greatly assists us in providing you with the best support possible.

Can I modify my order?

• You can modify your order within 12 hours after placing it.
• After this time frame, your order status will change to "processing," meaning that we cannot alter your order details such as size, design, or products.
• However, if you need to change the shipping address, we are happy to accommodate your request as long as your order has not been shipped.

How many times can I change order details (Personalization, Size, Product, etc.)?

• You can make changes as many times as you need until you are satisfied with your order.
• However, please note that each modification may impact the processing and delivery times.

How to modify my order?

• Please email us at [email protected] with your order details, and we will assist you promptly.

Note

• To expedite the process, please provide us with your order ID or the email you used when placing your order.
  This information greatly assists us in providing you with the best support possible.