Eligible Products for Returns must meet these conditions:

• Returns are only available for items within our bag categories.
  Since our products are personalized and crafted exclusively for you, returns are not available for all other product categories.
• Products purchased on the official 84Hoods website https://84hoods.com
• Products are in their original, unused condition with all tags and labels intact, and free from dirt, stains, or scratches
• Products not paid for with Buy Now Pay Later

Products Not Eligible for Return:

• Used products
• Items got lost due to absence at the delivery address or being left at the doorstep
• Incorrect customer-provided shipping information
• Customer selected wrong size, color, design, etc.
• Damages caused by the user
• Items included in promotional or discounted programs are not eligible for return
• Items listed in the Clearance category

How soon must I submit a return claim?

• Return claims must be submitted within 30 days of the delivery date.

Processing Time:

• Processing typically takes 1-3 business days.
• Please allow up to 5 days for the refunded amount to be credited back to your account.
  Please understand that this delay is attributed to the processing time of the payment provider (PayPal, Stripe, bank, etc.).

Fee

• Please note that all our products are personalized and made to order, exclusively for you.
  Therefore, there is a $4.99 fee for management, processing, and transactions applied to returns.

How can I initiate a return for my order?

• Please email us at [email protected] with your order details, and we will assist you promptly.